MC Markets Help Center Overview
Everything you need, all in one place — from account setup to trading, vault, points, compliance, and support.
The MC Markets Help Center covers the full journey from account setup to advanced trading. Here's a quick guide to what each section contains.
Wallet & Account
Connect via email, Google login, or Web3 wallets including MetaMask and OKX Wallet — no traditional sign-up required. Covers account registration, wallet connection troubleshooting, and restricted country information. [View Full Docs →](https://mc-markets.gitbook.io/mcmarkets-infohub/faq/wallet-and-account-issues)
Funds & Security
All platform reserves are deployed 1:1 on the Arbitrum blockchain and independently verifiable via Proof of Reserves. Includes guides on 2FA setup, three-tier KYC (L0/L1/L2), and account security best practices. [View Full Docs→]
Deposits
Supports BTC, ETH, SOL, USDT, and USDC with a minimum deposit amount as shown on the deposit page. Internal transfers are instant; on-chain deposits arrive in 1–5 minutes. The platform charges no deposit fee — only standard network Gas Fee applies. [View Full Docs →]
Withdrawals
Minimum withdrawal amount is as shown on the withdrawal page. Only Gas Fee applies with no maximum limit. Withdrawals are processed from the Spot account only, with whitelist address protection available. [View Full Docs →]
Trading & Fees
Covers perpetual contracts (up to 50x leverage on crypto, 200x on gold/forex), spot trading (0.05% fee), order types (Market, Limit, Stop-Loss/Take-Profit), and margin & liquidation rules (forced liquidation triggered below 50% margin ratio). [ View Full Docs →]
Instant Swap
Swap across BTC, ETH, SOL, USDT, and USDC instantly. Rates refresh every 10 seconds with a minimal spread built in — no additional fees charged. [View Full Docs →]
Vault
Deposit USDC to become a liquidity partner and earn passive yield from fee sharing and hedging strategies. Features a 4-day lock-up period with T+1 daily accrual. Minimum deposit and deposit caps are as shown on the Vault page. [View Full Docs →]
Points System
Trading Points = Fees × 100. Referrers earn 10% of their referred users' points with no cap. Points determine airdrop allocation and are linked to future rewards; MCM token details will be announced officially. Genesis Pass holders enjoy early access to new features and a 20 USDC starter bonus. [View Full Docs →]
Platform & Compliance
Regulated by the FSA (Seychelles), established in 2023. The product roadmap runs across four phases: Futures Trading → Competitions & Staking → Social Trading → Advanced Derivatives. [View Full Docs →]
Support Tickets
Submit a request via in-app message or email cs@mcmarkets.com. Include screenshots and TxHash where applicable. Most tickets receive a response within 24 hours, with fund-related issues prioritized. [View Full Docs →]
No more